Disclaimer: This is a very long, very detailed post of my Delta
Flight Attendant Face-to-Face Interview which I had in early January 2017. I
did not receive a CJO. Competition was steep and only the best will receive one!
Also, the interview process is always changing, Delta says, so don't hold me to this if your f2f process wasn't exactly like mine.
With that being said, let's get started!
Delta will pay for your plane ticket to get to Atlanta, but
not your hotel.
It is acceptable to bring your luggage to the interview with
you. Just about everyone in my interview had their bags with them, so don't stress over hauling your stuff with you, there will be a designated spot for your things.
When you arrive, you will wait in the lobby where there are
couches. Mingle with the other candidates who are waiting with you-- they are nice and well-spoken for
the most part. All of the girls had their hair up in a ponytail, bun, or braids.
When it is time for the interview process to begin, hiring managers, recruiters, and current FAs
will walk into the room. They will each introduce themselves and tell you how long they've been working with Delta.
They will then call your name, and you will walk up to pick up a
folder in which you will put in all of your required documents (passport if you brought one, transcripts, employment verification, resume, etc) *What you will actually need to bring will be on one of the many emails they will send you. I'm just listing common documents.
They will also ask
you if you need a luggage tag for your suitcase/bag (in case your bag looks very
similar to someone else’s and you’re afraid you won’t know which is yours after
the interview when you go to pick it up).
You will sit back down, put your documents in the given
folder, and wait for everyone’s name to be called.
You will then be taken up the stairs to the Delta VIP lounge
and get name-tags with your name and group letter on it (A, B, or C), and watch a
video about how lucky you are to have made it to the f2f interview.
There will
be several people in the room (more FAs, hiring managers, and delta executives)
watching and observing, but surprisingly, it is not uncomfortable or awkward.
A lady will speak and tell you about herself and then tell
you which part of the room to go to (back middle or front) based on your group
letter. I was in group C and my group went to the back.
There are 3 groups and 3 parts of the interview. These parts
include the group activity, q&a, and your actual 2 on 1 interview.
My group C then was guided to a separate room to do the group activity.
Group A had their f2f first, and group b had the q&a first.
In the group activity, we were then broken into subgroups (of
3 to 4—my little group had 3 people) and each of these subgroups were supervised by 2 flight
attendants. Also, each subgroup completes the same activity.
Our activity was preparing a beverage cart.
There are supplies (food, trays, napkins, cups, etc.) on a
table, and an empty beverage cart in front of you with an instruction sheet. The FAs are not grading you on correctness of the beverage
cart, but instead, how you follow instructions and how well you can work with a
group. My group consisted of the only two male candidates (plus me) and I also
had two male FAs observing us. I did feel a little intimidated by this, but I didn’t
let it affect me too much.
The FAs weren’t allowed to help us or say anything
throughout the process. In the end, they didn’t even tell us if we had it set-up
correctly, so I had to ask. He whispered a little secret to me: flight attendants
don’t prepare the beverage carts…. They’re already prepared on the plane, which
surprised me. *So when you are on the flight to your f2f, still observe the
beverage cart the FAs use, just so you won’t be totally lost in the group activity.
After my group finished this, Group C as a whole then went
back to the lounge where the q&a portion of the interview takes place. When
everyone was seated, they went around the room and everyone introduced themselves. I believe we had to say our name, where we are from, what our
occupation is, and what language(s) we speak. We did not have to list an “interesting
fact” about ourselves, but I came up with one just in case.
After everyone introduces themselves, an FA tell you about
all the benefits of being an FA, about A-Days, crashpads, etc. This is also
your time to ask questions and stand out. Be heard! I did not ask a single
question during my group’s q&a because from all my research, I basically
already knew so much about the job—if this is the case with you as well, ASK
QUESTIONS ANYWAY. Even if you know the answers. This is where I think I screwed
up; I was just sitting there on the couch quietly listening.
During this q&a, one by one, we were briefly taken
to another room. This is where we got our photo taken, did a reach
test, and the test that makes sure you can fit into the FA plane seat and buckle
the seat-belt. You then go back to the q&a in the lounge.
When the q&a was finished, group C then had its actual 2
on 1 interview. Everyone from my group was taken into separate little rooms by
2 delta higher-ups. I was interviewed by a woman in HR and an older, awesome, man who had been an FA for many years. They explained to me what would “happen in this room” (I thought
that was very strange how they said that), but basically they said they were
going to give me a notepad and pencil to jot down notes, 5 questions, and that
if I needed anything to be repeated or skipped, to let them know.
They asked me the 5 questions and took notes as I was
speaking. They gave me plenty of time to answer and were very warm and friendly; they said they knew how it felt to be in my seat. On the other hand, a girl I had been talking to at my interview said that her 2 on 1 was way different, and that she had gotten rather unfriendly people to interview her and that they didn't even crack a smile.
I aced the interview. Everything
they asked me I had found on Glassdoor, so I was prepared, but I made sure not
to sound too robotic/rehearsed.
When you are finished with your interview you go back to the
lounge and wait for everyone to finish up either their group activity, q&a
or interview, depending on what group they’re in.
Edit: made this for reference
Group A:
- Interview
- Group Activity
- Q&A
Group B:
1.
Q&a
2.
Interview
3.
Group activity
Group C: (my group)
- Group Activity
- Q&A
- Interview
So when everything is over and everyone is back and seated
in the delta lounge, they will give you a farewell speech and you will watch
one more short video thanking you for being interested in Delta Air Lines.
If I remember correctly, this is when everyone stands up and
is escorted by FAs out of the lounge. This is also where (I think!) people who
stood out to the recruiters will get pulled aside and given a CJO on the spot!
Before my interview I had heard they might pull aside 1 or 2
outstanding candidates (if any), but in my group SEVERAL were given CJOs on the
spot…like 6 I think? I was not surprised at all at the ones who were chosen. In
some way, they all did stand out to me as well, and were very kind, and simply
had that FA look-- so I do applaud them!
Then we got our luggage and were put on a shuttle to go
back to the airport. If you aren’t planning on leaving and going straight to
the airport after your interview, you don’t have to get on the shuttle, but
instead need to find your own transportation to wherever you are wanting to go.
If I have left something out, was unclear about something,
or if you simply have any questions, please leave a comment and I will answer
any questions you may have!
